Terms and Conditions

What You Need to Know

To ensure our company runs smoothly and effectively with respect to scheduling, payments, technicians, and client expectations, it’s crucial to establish clear rules and guidelines. Our goal is to provide efficient, high-quality, pre-scheduled services while retaining our skilled technicians and maintaining a professional approach.

We achieve these objectives through our Terms and Conditions, which outline the expectations for both parties. Rather than enforcing binding contracts with rigid schedules or commitments, we’ve created a terms and conditions document to clearly communicate our mutual expectations.

Please review these terms to avoid any potential misunderstandings and ensure a seamless experience. Setting clear expectations is key to our business success.

1-Services Provided

We offer a range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and regular. Details about our services, including pricing and scope, are provided upon request or listed on our website.

Liability

While we take utmost care in delivering our services, we are not liable for:

•Minor damages caused during the cleaning process unless due to negligence.

•Loss or damage to valuables unless caused by willful misconduct by our staff.

•Any health-related issues due to the use of cleaning products unless prior information is provided to us about allergies or sensitivities.

2- Scheduling/booking a service

To secure your place on our schedule, a non-refundable deposit of 50% is required for all jobs. Additionally, we need a card on file to handle future visits and any outstanding balances.

You will receive email and text reminders 3 days before each appointment. For information on rescheduling or canceling your visit, please refer to our Cancellation Policy.

3- Payment and Cancelation

Our site does not collect payment during the online booking process. Instead, you will receive a quote after you submit your information. After receiving that quote, you will be contacted by one of our ATEB Cleaning Services agents, which will then confirm the price for Cleaning Service you requested and request your payment for the requested cleaning service (“Cleaning Service(s)”). ATEB Cleaning Services is responsible for providing the requested Cleaning Services. If you purchase a recurring Cleaning Service, ATEB Merry Cleaning Services will retain your payment method on file, and you will be charged in advance of each scheduled Cleaning Service.

Your account will be charged the balance due (50% of the total price of each service), plus any fees, in advance of each Cleaning Service. The charge may fluctuate based on any additional Cleaning Services you add on with ATEB Cleaning Services or any fees or charges you incur, as outlined herein. ATEB Cleaning Services accepts MasterCard, Visa, and/or American Express and other online payment options. Please contact ATEB Cleaning Services for confirmation of your specific amounts due.

If paying by credit/debit card, you hereby authorize ATEB Cleaning Services to charge your credit/debit card on record for the full amount of the Cleaning Service (50% of the amount due prior to providing the requested service and the other 50% after completing the service requested) and any rescheduling or cancellation fees, as incurred.

ATEB Cleaning Services may charge a cancellation fee if you
cancel your already-booked service (s). Our cancellation policy is outlined
below:

No Charge: Appointments canceled at least 48 hours before the
scheduled date and time will not incur any fees.
Late Cancellation: Appointments canceled within 48 hours of the
scheduled service time will be classified as a “Last Minute
Cancellation” and will incur a fee of 30% of the total service cost.
This fee helps compensate our staff for the lost time and opportunity,
as it creates a gap in our schedule.

4- Repeated Cancellation Policy

Clients who cancel more than four times within a 60-day period will be notified of this pattern. Consequently, their cleaning schedule will be adjusted to monthly visits, and they will be billed at the monthly rate. This policy is in place to maintain consistent service quality and to better manage the scheduling needs of all our clients.

5- Scheduling; Additional Cleaning Services and Rescheduling

When booking through our Site, you will suggest preferred arrival windows for Cleaning Services. After submitting your information, you will be contacted by an ATEB Cleaning Services Agent who will work with you on a schedule for Cleaning Services.

ATEB Cleaning Services Cleaning team (s) are instructed to follow the requirements listed on the Cleaning Service proposal. If you would likeadditional Cleaning Services performed by your ATEB Cleaning Services Cleaning Team, please contact us at least one (1) business day in advance to schedule your additional needs. For recurring Cleaning Services, all future scheduled Cleaning Services will remain unchanged unless you cancel them at least 48 hours in advance. Pricing is based on frequency of Cleaning Services, and skipping multiple Cleaning Services in a row may result in price adjustments. Please contact your ATEB Cleaning Services Agent directly to adjust or modify your Cleaning Schedule. ATEB Cleaning Services Cleaning teams are not authorized to make or accept changes to your Cleaning Service schedule. All changes must be made by contacting your ATEB Cleaning Services agent directly, and all cancellation fees will be determined at the discretion of your ATEB Cleaning Services agent.

6- Arrival Windows

To ensure quality Cleaning Services for all valued clients, ATEB Cleaning Services cannot specify exact arrival times of the ATEB Cleaning Services Cleaning Teams. Arrival windows allow professional ATEB Cleaning Services Cleaning Teams to handle all the variables of each day and each home without affecting the promises made to you.

7- Worry Free Guarantee

If you are not completely satisfied with the Cleaning Services, notify your ATEB Cleaning Services agent within 24 hours, and an ATEB Cleaning Services Cleaning Team will gladly return and re-clean the particular space with which you are not satisfied at no additional charge. Please be aware that we do not offer refunds for our services. Payment is required upon completion of the job. Restoring balance to your space is what we do, so making sure you get results that you can see and feel matters most to us.

8- Pest Control Policy

We ask that our clients regularly inspect their homes for bugs and pests. If a visible infestation is detected, we reserve the right to refuse service and may recommend seeking professional pest control. In such cases, Simplify Cleaning Services will treat the situation as a cancellation, subject to our standard cancellation policy. This includes a 50% charge of the scheduled service fee to compensate for the lost time and create a gap in our schedule. We appreciate your understanding as we work to ensure a clean and healthy environment for both our staff and clients.

9- Waste Management Policy

As part of our service, we collect all trash and place it in a large bag. However, we do not transport the trash in our vehicles. Instead, we will either store the bag in a safe area for animals, such as inside the garage, or, if accessible, place it in the designated trash can near your home.

This method ensures that the trash is contained and managed in accordance with our cleaning procedures

10- Cleaning Equipment and Supplies

ATEB Cleaning Services provide all cleaning supplies, vacuums, and equipment. Due to concern of proper documentation of cleaning supplies, use of your cleaning supplies is discouraged. If you insist that your own products are used, ATEB Cleaning Services and/or ATEB Cleaning Services Cleaning Teams will not be liable for any damage to your property. ATEB Cleaning Services Cleaning Teams are trained using our cleaning supplies and equipment and are not trained to know which of your products are safe to use on certain surfaces; therefore, they cannot and will not be responsible for any damage resulting from the use of your products.

11- Access and Lockout Policy

To ensure we can provide our services effectively, we need access to your property at the scheduled appointment time. Please provide us with any necessary access information, such as door codes, keys, or garage codes, before the service day.

If we are unable to access the property due to being locked out, we will promptly contact you to arrange an alternative entry method. If we cannot gain access on the same day, a Lock Out Fee of 50% of the service cost will be charged to the card on file. This fee compensates our staff for the lost time and work, as it creates a gap in our schedule.

We appreciate your cooperation in facilitating smooth access to your property, which helps us deliver our services as planned.

12- Breakage and/or Loss

We understand that accidents can occur, and we want to assure you that we are bonded and insured. However, it is important to note that every incident is unique and will be carefully investigated at the time it occurs.

If there are items in your home that hold sentimental value or are extra fragile, we will take special precautions to avoid cleaning or moving them. During the consultation, we will discuss these items in advance, and a note will be added to the job instructions specifying that these items should not be cleaned or moved.

If breakage/loss occurs, please notify your ATEB Cleaning Services within 24 hours of your Cleaning Service. Breakage/loss incidents will be handled exclusively by your ATEB Cleaning Services agent.

Our goal is to provide a safe and professional cleaning service while respecting the importance of your belongings. We prioritize open communication and attention to detail to ensure that your home is treated with the utmost care and consideration.

13- Photography Policy

At ATEB Cleaning Services, we take non-personal before-and-after photos in specific situations, such as first-time cleanings, vacant properties, or when accidents occur. These photos help us maintain the quality of our work and provide a visual record of the property’s condition before and after our services.

Rest assured that these photos are securely stored in your job file and are used exclusively for reference and quality assurance. We prioritize your privacy and handle all photos in strict compliance with applicable privacy regulations.

14- Vacant Property and Make-Ready Cleaning Policy

For make-ready and vacant property cleanings, it is crucial that all utilities are activated to ensure proper and safe cleaning.

The property must be entirely vacant for us to proceed with the cleaning. Please discuss entrance and exit details with us prior to the scheduled date to facilitate a smooth process.

ATEB Cleaning Services will only communicate with the client who is directly responsible for payment. We will not perform cleaning services for properties under a name different from the paying client’s name. If there is a discrepancy in ownership, we reserve the right to cancel the service, and the 50% non-refundable deposit will be retained to compensate for the time and scheduling gap.

We appreciate your understanding and cooperation with these policies as we aim to provide efficient and effective cleaning services

15- Pets and Valuables

At ATEB Cleaning Services, we have a great affection for all furry friends and welcome your people-friendly pets to remain in the house during our cleaning sessions. However, we kindly ask that you consider your pet’s comfort, especially if they might be stressed by the cleaning process, which can include loud noises and unfamiliar smells.

To help your pet stay calm and relaxed, we suggest preparing a comfortable space for them during the cleaning. This might involve keeping them in a quiet room, providing familiar toys or bedding, or using other methods that help soothe them.

We are committed to ensuring a stress-free experience for both you and your pets and appreciate your cooperation in keeping your furry companions comfortable during our visits.

Please secure all valuables, collectibles, heirlooms or any other similar items in order to help reduce accidents

16- Cleaning Service Limitations:

Please note the following Cleaning Service limitations:

For safety and insurance purposes, we do not climb higher than a two-step ladder. We will attempt to reach all visible areas with either an extension duster or vacuum extension.
We do not open closed doors in a home unless clearly indicated within a Cleaning Service order. Please specifically alert your ATEB Cleaning Services agent before arrival if a room with a closed door should be receiving Cleaning Services.
We cannot move items weighing more than 50 pounds.
We cannot touch or move firearms in order to clean an area. Clients who own firearms should move them to an area we do not clean.
We do not clean animal/human feces, urine, vomit, blood or other similar bio-hazard materials.
We do not use bleach, except for at the client’s request. Please note, we will not be responsible for damage it may cause.
We clean “living space” only, which is the area in a home or facility that has conditioned air. “Living space” does not include areas open to exterior heat or cold.
We do not handle dishes or laundry.
We do not clean mini blinds.
We do not clean electronics, such as TV screens, keyboards, smart home devices, etc.
We do not handle hoarding situations.
We do not wash walls.
We do not clean windows unless specifically requested and agreed on.

17- Service Termination and Refusal Policy

Both the client and ATEB Cleaning Services may terminate services at any time. ATEB Cleaning Services LLC reserves the right to end the service if it is determined that the client and our company are no longer compatible due to any of the following reasons:

The property has become unsanitary.
The client has unrealistic expectations that we cannot meet.
The client requests services that we are unable to provide.
The cleaning technician feels unsafe on the property.
The client frequently cancels appointments, leading to scheduling issues.
Illegal substances are discovered on the property.
The client attempts to recruit our staff for private cleaning services.
Any form of prejudice, offensive jokes, rudeness, or humiliation is encountered.

Terminating services in these situations helps protect the interests and well-being of both parties.

18- Non-confidential Information

Any communication or material you send to us—whether through the Services, via email, or by any other means—will be considered non-confidential. We are free to use any ideas, suggestions, inventions, know-how, or techniques contained in such communications for any purpose, including invention, development, manufacturing, and marketing of products, without notifying you or providing compensation.

19- Indemnification

You agree to indemnify, defend, and hold harmless ATEB Cleaning Services and its affiliates, including their managers, employees, contractors, service providers, agents, representatives, successors, and assigns, from any and all claims, demands, damages, liabilities, judgments, losses, costs, expenses, and harms, including reasonable attorneys’ fees (and any costs associated with enforcing this indemnity). This includes any issues related to or arising from your use of the Services and/or Content, your online conduct, any breach of these Terms and conditions, or interactions and transactions with others resulting from your use of the Services or Content.

20- Unauthorized Employee Recruitment

At ATEB Cleaning Services, we enforce a strict policy against clients attempting to solicit or hire our employees for side jobs or direct employment. We kindly request that you refrain from such practices.

Soliciting our staff creates an uncomfortable and unfair situation for them and undermines the trust we have built with our team. We dedicate significant resources to recruiting, training, and vetting our employees to ensure you receive top-quality service.

If we discover that a client has attempted to recruit one of our employees for private work, it will result in the immediate termination of all future services. We appreciate your understanding and cooperation in maintaining a professional and respectful relationship between our company, our employees, and our valued clients.

As the owners of ATEB Cleaning Services, we are personally responsible for our employees and their conduct. Our policies are designed to prevent risks and misuse, not to evade responsibility. we will personally review any unresolved issues to ensure a fair and satisfactory resolution. Your satisfaction is important to us, and we are committed to addressing any concerns promptly.

Please feel free to contact our office if you have any questions about our policies. We approach each job with the utmost care and respect and are dedicated to resolving any issues, including offering a complimentary re-clean if necessary. We strive to ensure that every concern is addressed to your satisfaction.

Please NOTE THAT BY ACCESSING AND/OR USING THE SITE OR ANY SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR QUALIFICATION.

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