In August 2024, during what should have been a routine visit to open a business account, our team at ATEB Cleaning Services observed conditions that unfortunately reflect a common issue we see in many high-traffic financial facilities — inconsistent cleaning standards.”

What We Observed:

As we walked into the Bank of America branch in Leominster, Massachusetts, the first impression was not made by a friendly greeting but by dust. Dust and debris had collected in the entrance vestibule, corners, and around door frames. Once inside, we noticed similar issues, including neglected walls, dusty workspaces, and buildups that should never exist in a public-facing financial institution.

The Conversation That Followed:

We mentioned the condition of the facility to the banker assisting us. He responded with frustration:

“My desk is always dusty. It never feels clean.”
“We have a janitorial company, but they are just not doing the job.”

He told us he had already reported these concerns to his management and expressed interest in recommending ATEB Cleaning Services. We were later introduced to the branch manager, who confirmed what we had heard before:

“Cleaning is handled at the corporate level. We do not choose the vendor.”

The Problem with Corporate Contracts:

This was the second time we had heard this in a local bank. Like our recent visit to a TD Bank branch, the decision-making around janitorial services was entirely disconnected from on-site staff, and unfortunately, so was the accountability.

When large national janitorial vendors are awarded regional contracts, quality often suffers. Crews rotate frequently. Oversight is minimal. Communication is nonexistent. And the local employees are left dealing with the consequences.

Why Local Banks Deserve Better:

At ATEB Cleaning Services, we believe local bank branches deserve local accountability. That includes:

• Stable trained crews
• English-speaking team members on every shift
• Owner-level oversight with direct communication
• Proactive cleaning checks, not reactive responses
•  A culture of pride, not bare minimum performance

Banks are built on trust. Your physical space should reflect that. From dusty entryways to neglected desks, cleanliness plays a bigger role in your reputation than many realize. And your staff and customers notice.

Let’s Raise the Standard Together

If your branch team is voicing concerns, do not wait for another client complaint or failed internal review. ATEB Cleaning Services specializes in bank cleaning with the professionalism and consistency that national chains often fail to deliver.

Schedule a walkthrough or connect with us to learn how we help banks and financial institutions maintain a cleaner, safer, and more trusted environment.