What a casual comment at a local bank taught us about accountability in janitorial services.
In July 2025, while visiting the TD Bank branch in Leominster, Massachusetts, with a friend, we had a brief but revealing conversation that echoed a recurring theme in commercial cleaning. We were there helping with a credit card application when the topic of janitorial service came up.
As co-owners of ATEB Cleaning Services, we naturally pay attention to how facilities present themselves. We asked one of the staff members how their cleaning was managed.
“If something is not clean,” she said, “we just tell them and they take care of it the next time.”
Then she added, “They do not even speak English.”
She explained that the cleaners are hired by the corporation and that no one at the branch sees them. That part is perfectly normal since many cleaning crews work after hours to avoid disrupting business. The real issue is what happens when no one takes ownership of the results. When national vendors operate without local accountability, cleaning becomes something people only notice when it is done poorly. That disconnect is what leads to recurring complaints, missed details, and staff frustration.
It is the same decision that keeps leading to the same outcome: hiring big national janitorial companies that prioritize scale over quality.
At ATEB Cleaning Services, we believe there is a better way.
Yes, we proudly employ team members from diverse backgrounds, including those who are not fluent in English. But no one is ever sent to a site without English-speaking support. Every crew includes someone who can communicate clearly with your staff.
We also do not wait for someone to complain. We use:
- Cleaning checklists
- Internal walkthroughs
- Supervisor inspections
- Clear documentation
This allows us to catch and correct issues before anyone at the facility needs to raise a concern.
If your staff must tell the cleaning crew what was missed, something is broken in the process. Consistent quality should not depend on internal follow-up.
With ATEB, you are not just getting cleaners. You are getting communication, accountability, and peace of mind.
Schedule a free walkthrough and let us show you what proactive cleaning should look like.