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Project Overview
ATEB Cleaning Services has provided janitorial service for a 37,000-square-foot commercial office building in Worcester, Massachusetts, since November 2024. The building is managed by a professional property management company, and ATEB cleans it three days per week. The relationship is now approaching two years of ongoing service.
The program covers the building’s offices, restrooms, breakrooms, hallways and common areas, routine floor cleaning, and glass doors, mirrors and windows, with periodic carpet extraction for longer-term carpet care. It is a recurring commercial office cleaning program built around the needs of a property management client and its tenants.
The Challenge
The property management company is responsible for maintaining a clean, welcoming environment for the building’s tenants, and that responsibility doesn’t pause between scheduled cleanings.
- New England winters. Snow, salt, moisture and debris are tracked in through the entrances and carried into hallways and common areas.
- Unexpected cleaning needs. Needs come up between scheduled visits, so the management team needs a cleaning provider that can respond quickly without extensive advance notice.
- A consistent standard for tenants. Offices, restrooms and shared spaces need to be kept to the same standard on every service day.
Our Approach
ATEB provides a structured cleaning program three days per week, supported by established cleaning procedures, supervisor inspections and documented quality management.
Scope of the program:
- Offices: office cleaning throughout the building
- Restrooms: cleaning and sanitization
- Breakrooms: cleaning of breakrooms and their surfaces
- Hallways and common areas: kept clean for tenants and visitors
- Floors: routine floor cleaning
- Glass: glass doors, mirrors and windows
- Carpet: periodic carpet extraction to support longer-term carpet maintenance
ATEB also maintains direct communication with property management. When an additional cleaning need comes up, the team adapts quickly instead of waiting for the next scheduled service day.
Results
- Reliable service since November 2024. The three-day-per-week program has continued for approximately two years.
- Strong satisfaction, including through winter. The property management team has expressed strong satisfaction with ATEB’s performance, particularly during challenging winter conditions.
- Rapid response to unexpected requests. When management contacts ATEB about an unexpected cleaning need, ATEB typically responds within a few hours, even with little advance notice.
This flexibility helps the property management company address cleaning concerns quickly and maintain a positive environment for its tenants.
Why This Matters
ATEB’s value extends beyond completing scheduled cleaning tasks. Property managers need dependable service, responsive communication, and the flexibility to act when building conditions change.
The few-hours response described here reflects ATEB’s experience with this client. Response arrangements for other buildings depend on their scope and schedule.
Managing an office building in Worcester or elsewhere in Worcester County? Learn more about our janitorial services, or schedule a walkthrough and we’ll put the scope in writing.
